Live Now

Photo. WhatsApp.
Report. Done.

Got a property defect? Take a photo, send it via WhatsApp, and get a qualified assessment — without anyone setting foot on your property. If you need an expert on-site, we'll send one. But most problems? We can tell you what's wrong from a photograph.

Snap a photo
→
Send via WhatsApp
→
Get your report
Get Started See How It Works

No app download. No site visit. No waiting weeks. Phase 1 & 2 Awaab's Law hazards covered.

Phase 1 Live — Damp & Mould Phase 2 — October 2026 Up to £40,000 fines
How It Works

Four steps. One WhatsApp message.

You don't need an expert at your property. You just need a clear photograph and our number.

1

Photograph it

Cracking, damp, bowing, mould — take clear photos on your phone.

2

WhatsApp us

Send photos with a brief description. No app download. No forms.

3

AI + expert analysis

Our AI identifies the defect. Engineers review and sign off if needed.

4

Report delivered

Defect identified, severity rated, next steps recommended.

Awaab's Law — Phase 1 & 2

13 hazards. Covered now.

Phase 1 is live. Phase 2 arrives October 2026. We cover every hazard across both phases.

Phase 1 — Live

Damp & Mould

FBC in-house

Condensation, rising damp, penetrating damp, mould, ventilation + all emergencies (24hr)

Phase 2 — 2026

Structural & Thermal

FBC in-house

Structural collapse · Falls on level · Falls on stairs · Falls between levels · Excess cold · Excess heat

Phase 2 — 2026

Electrical & Fire

Specialist partners

Electrical hazards (NICEIC) · Fire (fire risk assessor) · Explosions / gas leaks (Gas Safe)

Phase 2 — 2026

Hygiene & Drainage

Specialist partners

Domestic hygiene & pests · Food safety · Sanitation & drainage

Get Started

Choose your path

Whether you're a homeowner with one problem or an organisation managing thousands of properties.

Homeowner

from £119

Got a crack, damp patch, or structural concern? Pay once, get a report. No subscription needed.

Get a Report

Landlord

from £79 per report

1–49 properties. Compliance dashboard, timestamped evidence, and pay-per-inspection.

Get Started

Letting Agent

from £79 per report

Multi-landlord portfolios. Volume inspection rates. Compliance-grade reporting.

Get Started

Housing Association

Enterprise

Bespoke pricing. Portfolio-scale compliance. API integration. Book a demo.

Book a Demo
Engineering Authority

AI intelligence. Engineering certainty.

Built by Francis Bradshaw Consulting Ltd — chartered structural and civil engineers since 1977. 10,000+ structures assessed. When our AI flags a defect, there's a real engineering practice behind it.

Are you a tenant?

Got damp, mould, cracking, or another defect in your rented home? Our tenant service is coming soon — designed to help you report hazards quickly and for free.

Find Out More

How to photograph defects

Get the best results from your report. Our step-by-step guide shows you exactly how to photograph different defects for the most accurate assessment.

Read the Guide

Got a defect? Get an answer.

Take a photo. Send it via WhatsApp. Get a qualified assessment.

WhatsApp Us Now Choose Your Plan
FAQ

Common questions

What is PropertyDefect?
PropertyDefect is an AI-powered property defect assessment service. Photograph a defect, send it via WhatsApp, and receive a qualified assessment report backed by chartered structural engineers established in 1977.
How does the WhatsApp property inspection work?
Pay online for your chosen service, then WhatsApp clear photographs to 07874 491640 with your order reference. Our AI analyses the images and generates a digital PDF report. For engineer-backed reports, a chartered structural engineer reviews and signs off the findings.
What hazards does PropertyDefect cover?
We cover all 13 Awaab's Law Phase 1 and Phase 2 HHSRS hazards including damp and mould, structural collapse, excess cold and heat, falls, electrical hazards, fire, explosions, domestic hygiene, food safety, and sanitation.
How much does a property defect report cost?
Instant AI reports start at £119 for homeowners. Engineer-backed reports cost £379. Landlords and letting agents pay £79 per AI inspection and £279 for a compliance-grade engineer report on FBC letterhead. All prices exclude VAT.
What is Awaab's Law?
Awaab's Law introduces mandatory response timescales for housing hazards in England. Landlords must investigate within 10 working days, provide a written summary within 3 working days, and complete safety works within 5 working days. Emergency hazards require a 24-hour response.
Can PropertyDefect assess structural damage from photographs?
Yes. Our chartered structural engineers can identify cracking patterns, subsidence indicators, lintel failure, wall movement and other structural defects from clear photographs. For hidden structural issues, we recommend the engineer-backed report or a full site investigation.
How quickly do I receive my report?
AI-powered Instant Reports are typically delivered within minutes of receiving your photographs. Engineer-backed reports are delivered within 5 working days. Site investigations are scheduled by arrangement.
Is PropertyDefect available nationwide?
Yes. Because our service works via WhatsApp photographs, we can assess defects in any property in the United Kingdom. Our chartered engineers are based in the North West but the remote assessment service has no geographic limitation.